Call Center (ACD) Solutions

Classic Telephone customizes Account Call Distribution (ACD) applications for businesses and business call centers.

ACD offers businesses:

• Interactive Voice Response (IVR)
• Automated Attendant
    o Name, Extension, Department or Workgroup dialing
    o Call Flows to support normal business hours, after hours, holidays and emergency call processing
    o Voice Mail options
• Automated Call Distributor (ACD)
    o Priority Queuing
    o Voice Mail options
• Quality Monitoring with Interaction Recorder
    o Ad hoc recording
    o Scheduled recording
• Quality Management with Interaction Supervisor
    o Coach, Listen, Record, or Join Agent calls
    o Real-time call center statistics
    o Real-time, configurable alerts and alarms
• Reporting
    o Standard call center reports